Contact us

For petitions, inquiries, and complaints:

First for Technical Petitions:

These should be submitted to the relevant authority within the Egyptian Drug Authority (the relevant central administration, the relevant general administration, or the specialized center)

Second For inquiries and complaints:

The hotline for the Egyptian Drug Authority is 15301, which includes the following services:

Inquiring about or reporting drug shortages.
Information on pharmacovigilance or reporting adverse effects when using a pharmaceutical product or medical device.
Reporting violations related to pharmaceutical products or establishments.
Inquiring about licenses for pharmaceutical establishments.
The unified government complaints system affiliated with the Council of Ministers:

number 16528 or website: shakwa.eg

The email for the General Administration of Beneficiary Complaints:

1-for Complaints

Complain@edaegypt.gov.eg

2-for inquiries and questions

Info@edaegypt.gov.eg

3-Receiving inquiries from companies and factories in the pharmaceutical sector via WhatsApp platform through their company profile on Egyptian Drug Authority website

Third For electronic reports:

1. Reporting violations (reporting violations related to pharmaceutical products or establishments)

2. To report adverse effects of pharmaceutical products and medical devices

3. To report inappropriate pharmaceutical promotional materials

4. Inquiring about the availability of pharmaceutical products

5. To inquire about reliable drug information

Fourth Customer Satisfaction Survey:

Customer satisfaction survey to measure the level of client satisfaction with the services provided by the authority.

Fifth Complaints Regarding Financial Transactions:

To submit complaints regarding financial matters related to companies and all transactions with the authority, please contact us via email at:

Gs.toffice2@edaegypt.gov.eg

Headquarters of the Authority