Egyptian Drug Authority Office Addresses:
We are pleased to hear from you. Here are the detailed addresses of the Egyptian Drug Authority's offices and branches, along with Google Maps links for each location for easy access.

📍Dokki, Giza: 51 Ministry of Agriculture St., Dokki, Giza
📍Manial El-Roda, Cairo: 21 Abdel Aziz Al Saud St., Manial El-Roda, Cairo
📍Haram, Giza: 6 Colonel Ahmed Mandour St. ("formerly Abu Hazem"), Haram, Giza
📍Zahraa El-Maadi, Cairo: Services Area - Intersection with El-Khamseen St., Zahraa El-Maadi
📍Mansouriya, Giza: Abul Hol Tourist St., El-Sherka Bridge, in front of Petromin gas station, Meshal - Haram

You can contact us through the following communication channels:

EDA Hotline – 15301:

The EDA hotline provides support for the following services:

• Inquiries or reporting about drug shortages.
• Pharmacovigilance information and reporting adverse events related to pharmaceutical products or medical devices.
• Reporting violations involving pharmaceutical products or pharmaceutical establishments.
• Inquiries regarding pharmaceutical establishment licensing.

* Any other inquiries can also be received

Unified Government Complaints Portal (GCP):

• Beneficiary can also submit complaints, inquiries or suggestions through the Unified Government Complaints Portal via: Website: www.shakwa.eg, or 16528.

Email:

• Info@edaegypt.gov.eg
• Complain@edaegypt.gov.eg

Electronic Reports:

 Through the official EDA website, including a range of electronic reports via the link:

1.  Reporting violations related to pharmaceutical products or establishments)
2. Reporting adverse effects of pharmaceutical products and medical devices
3. Reporting inappropriate pharmaceutical promotional materials
4. Inquiring about the availability of pharmaceutical products
5. inquiring about reliable drug information

WhatsApp platform on company profile of companies and factories on Egyptian Drug Authority website:

receiving inquiries from companies and factories in the pharmaceutical sector

Technical Appeals:

Technical appeals and requests should be submitted directly to the relevant EDA entity, for the concerned Central Administration.

Data Confidentiality

The information and data contained in all inquiries, complaints and suggestions are treated with utmost confidentiality, as they are fully protected by the Egyptian Drug Authority and the concerned authorities. The Beneficiary may also add any other information or data as he wishes to contribute in this regard.

Customer Satisfaction Survey:

Listening to our stakeholders is one of the Egyptian Drug Authority’s core strategic values. We continuously seek feedback to assess customer satisfaction, enhance our services, and ensure that we meet expectations with the highest standards of quality and efficiency.

We invite you to share your feedback through the following surveys:

• Customer satisfaction survey to measure the level of client satisfaction with the services provided by the authority. arabic version
• Customer satisfaction survey to measure the level of client satisfaction with the services provided by the authority. english version